Terms of Service

Welcome to Pure Pool Cleaners. By using our website, purchasing from us, or engaging with our products and services, you agree to the terms set out below.

These terms apply to all visitors, customers, and users of this website.

1. About Pure Pool Cleaners

Pure Pool Cleaners is a New Zealand online store supplying pool cleaning products, robotic pool cleaners, pool equipment, accessories, and related products.

All references to “we”, “us”, and “our” refer to Pure Pool Cleaners. All references to “you” or “customer” refer to the person using this website or purchasing from us.

2. Website Use

You agree to use our website only for lawful purposes. You must not use this website in a way that damages, disrupts, or interferes with the website, our business, or other users.

We may update, change, suspend, or remove parts of this website at any time without notice.

3. Product Information

We do our best to ensure all product descriptions, images, pricing, specifications, and availability are accurate and up to date.

However, product details may change from time to time due to supplier updates, stock changes, manufacturer changes, or website errors. We reserve the right to correct any errors, inaccuracies, or omissions at any time.

Product images are for illustration purposes only. Colours, packaging, accessories, and small product details may vary slightly depending on the model or supplier.

4. Pricing

All prices are listed in New Zealand dollars unless stated otherwise.

Prices may change without notice. We reserve the right to update pricing, correct pricing errors, or cancel an order if a product has been listed at an incorrect price.

Any applicable taxes, shipping costs, or additional charges will be shown at checkout where possible.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected product or products.

We reserve the right to accept, decline, or cancel an order for reasons including, but not limited to:

• Product unavailability
• Pricing or website errors
• Payment issues
• Suspected fraud
• Delivery restrictions
• Incorrect customer details

Once your order is accepted, you will receive an order confirmation by email.

6. Payment

Payment must be made at the time of purchase unless otherwise agreed.

We use secure third-party payment providers to process payments. We do not store your full payment card details.

Your order will not be dispatched until payment has been received and confirmed.

7. Shipping and Delivery

We aim to dispatch orders as quickly as possible. Delivery timeframes may vary depending on your location, product availability, supplier stock, courier delays, or freight requirements.

Any delivery timeframe provided is an estimate only and is not guaranteed unless clearly stated in writing.

For large, bulky, or high-value items, additional freight charges may apply. We will contact you if this affects your order.

Under New Zealand consumer law, businesses should provide clear and accurate delivery information, and goods should arrive within the stated timeframe where a timeframe has been given.

8. Risk and Ownership

Ownership of the goods passes to you once full payment has been received.

Risk in the goods passes to you once the item has been delivered to the address provided at checkout.

Please ensure your delivery address is correct. We are not responsible for failed delivery caused by incorrect or incomplete address details supplied by the customer.

9. Returns and Refunds

We comply with our obligations under the New Zealand Consumer Guarantees Act and Fair Trading Act. These laws apply to online sales in New Zealand.

You may be entitled to a repair, replacement, or refund if a product is faulty, not of acceptable quality, not fit for purpose, or does not match its description.

We do not have to provide a refund if you simply change your mind, choose the wrong product, or no longer want the item, unless we choose to do so at our discretion.

To request a return, please contact us with your order number, proof of purchase, and details of the issue.

10. Warranty

Some products may include a manufacturer’s warranty. Warranty periods and conditions vary depending on the product and supplier.

Warranty claims may require proof of purchase, product serial numbers, photos, videos, or inspection of the product.

Warranty cover may not apply where damage or faults are caused by:

• Incorrect installation
• Misuse or neglect
• Failure to follow product instructions
• Normal wear and tear
• Poor pool chemistry or chemical imbalance
• Unauthorised repairs or modifications
• Commercial use where the product is designed for domestic use

Your rights under the Consumer Guarantees Act still apply and are not replaced by any manufacturer warranty.

11. Pool Product Suitability

It is your responsibility to ensure the product you purchase is suitable for your pool, surface type, pool size, shape, cleaning needs, and operating environment.

Where possible, we provide product information to help you choose the right cleaner or equipment. If you are unsure, we recommend contacting us before purchasing.

We are not responsible for issues caused by selecting a product that is unsuitable for your pool or intended use where accurate information was not provided to us before purchase.

12. Product Care and Maintenance

Many pool products require correct maintenance, cleaning, storage, and pool water balance to perform properly.

You agree to follow all manufacturer instructions, safety guidelines, and care requirements supplied with the product.

Failure to properly maintain a product may affect performance and warranty coverage.

13. Limitation of Liability

To the maximum extent permitted by law, Pure Pool Cleaners is not liable for indirect loss, loss of profit, loss of opportunity, damage to property, or any consequential loss arising from the use of our website, products, or services.

Nothing in these terms limits your rights under the Consumer Guarantees Act, Fair Trading Act, or any other law that cannot be excluded.

14. Website Content

All content on this website, including text, images, graphics, logos, product descriptions, and design elements, belongs to Pure Pool Cleaners or our suppliers unless stated otherwise.

You may not copy, reproduce, distribute, or use our website content for commercial purposes without written permission.

15. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only.

We are not responsible for the content, accuracy, privacy practices, or policies of third-party websites.

16. Privacy

Your use of this website is also subject to our Privacy Policy.

We collect and use customer information to process orders, provide customer support, manage deliveries, improve our website, and communicate with you where permitted.

17. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page.

By continuing to use our website after changes are made, you agree to the updated terms.

18. Governing Law

These terms are governed by the laws of New Zealand.

Any disputes will be handled under New Zealand law and, where relevant, through the appropriate New Zealand courts or dispute resolution processes.

19. Contact Us

For questions about these terms, orders, returns, warranties, or product support, please contact us:

Pure Pool Cleaners
Email: Purepoolcleaners@gmail.com
Website: purepoolcleaners.co.nz

This is a strong working version, but because it is a legal page, it is worth having a New Zealand lawyer review it before publishing.